 | I received the error message “The installation failed” during installation |
Cause: This problem occurs when another copy of Microsoft Office is installed.
| Solution: Remove Microsoft Office and its associated files. |
-
In the Finder, under Devices, click the hard disk where Microsoft Office for Mac 2011 is installed.
-
Open the Applications folder, and then drag the Microsoft Office 2011 folder to the Trash.
-
Close the Applications folder, open the Library folder, and then drag the following files to the Trash.
-
Internet Plug-Ins/SharePointBrowserPlugin.plugin
-
Internet Plug-Ins/SharePointWebKitPlugin.plugin
-
LaunchDaemons/com.microsoft.office.licensing.helper.plist
-
Preferences/com.microsoft.office.licensing.plist
-
PrivilegedHelperTools/com.microsoft.office.licensing.helper
Note In Snow Leopard, you also have to delete all Office 2011 receipts in /private/var/db/receipts/. (Snow Leopard moved receipts into this hidden directory, only available by “Go to Folder” in the Finder, or from the command terminal.) -
-
On the Finder menu, click Empty Trash.
-
Restart your computer.
-
Install Office for Mac again.
Note If you experience the same issue, contact Microsoft Customer Support for installation support.
Share your feedback about this topic
